Frequently Asked Questions

We’re here to champion your best sleep. Still got questions? Email or WhatsApp us and we'll get back to you.

Product

Ordering

Delivery & Returns

How does it work?

Our technical garments use world-class natural fibres and precision design to keep your body in its ideal comfort zone all night. Helping you stay cool, dry and irritation-free for deeper, uninterrupted sleep.

What does it feel like?

Exceptionally soft, cool-to-touch and featherlight. The fabric is silky, smooth and stretchy with zero cling or irritation.

Who is it for?

Those who want the very best sleep quality. Especially hot sleepers, cold sleepers, night-sweaters or people sensitive to fabric irritation.

Will I notice a difference?

Yes, you will feel the upgrade on night one. The fabric instantly feels cooler, softer and smoother against your skin. Overnight, you’ll notice steadier temperature, fewer wake-ups and a more weightless feel in bed.

What is it made from?

Our launch collection uses a low toxic premium blend of:

  • 89% TENCEL™ Micro Modal – super-fine, breathable, ultra-soft natural fibres
  • 11% ROICA™ Elastane – biodegradable stretch for unrestricted movement

The result: a high-tech natural fabric that’s kinder to your skin and the planet.

Is it hypoallergenic?

Yes. The fibres are naturally smooth, breathable and irritation-free. Ideal for sensitive skin and for reducing humidity and bacteria build-up at night.

How is it backed by science?

Our products have developed with input from leading sleep scientists and performance experts, using the latest research on temperature, moisture and physical comfort during sleep. We’re testing our products in ongoing partnership with Loughborough University to validate key recovery markers.

Where is it made?

Responsibly crafted in Europe using certified partners:

  • Design: United Kingdom
  • Fabric Sourcing: Austria
  • Manufactured: Portugal

Every step meets OEKO-TEX safety standards.

How do I care for it?

Wash care: Wash inside out in the mesh bag provided. Wash with similar colours. Delicate wash at 30°C. Iron on low temperature avoiding all prints and trims. Do not bleach, tumble dry or dry clean.

Storage: Hang your garments up to keep their shape and high tech fibres fresh during the day.

How long will it last?

Our fabric is engineered for long-term softness and durability with no pilling, sagging or thinning. With proper care, it will stay comfortable for years.

What size should I choose?

Check our size guide on the product page for exact measurements. If unsure, email or WhatsApp us and we’ll recommend the right fit.

How does the guarantee work?

Wear your Zed sleepwear for up to 30 nights. If you don’t feel an improvement in your sleep comfort, you can return it for a full refund. Even if it’s been worn and washed.

How do returns work?

Returns and exchanges are accepted within a 30 day window. If the fit isn’t perfect, we’ll swap it for another size. Free returns for UK customers.

How do I request a return?
We currently process all returns manually to offer the smoothest experience during launch. Just email hello@zedsleep.co with your order number and the item(s) you’d like to return or exchange. We’ll send you your return instructions within 24 hours.

What happens next?

  • UK customers receive a free pre-paid label
  • US customers receive simple return instructions
  • Items must be returned within 30 days
  • Refunds are processed 3–5 working days after your item is received
  • Exchanges are shipped as soon as your return arrives

Do you ship internationally?

Currently we only ship to select countries including the UK, US, UAE, Singapore and Switzerland. If you live outside of these territories and would like to try Zed, drop us an email or WhatsApp and we’ll do our best to help.

When will my order arrive?

We aim to process your order within 1 day. For UK orders, we ship it via Royal Mail 24/48 service. For international orders, we ship it via UPS on the fastest possible service (expected delivery within 5 days).